The 2018 Subaru Love Promise Customer Commitment Award

We've been nationally recognized for our dedication to our customers and the Subaru Love Promise.

We're honored to receive the 2018 Subaru Love Promise Customer Commitment Award. This award nationally recognizes Subaru retailers who demonstrate excellence in all areas of customer-focused performance. It highlights exceptional customer service that builds lifelong relationships with Subaru owners.

The 2018 Subaru Love Promise Customer Commitment Award

What is the Subaru Love Promise?

Subaru and our retailers believe in making the world a better place and the Subaru Love Promise is our vision of respecting all people. This is our commitment to show love and respect to our customers and to work to make a positive impact in the world.

The Subaru Love Promise Community Commitment

We believe in being a positive force in something bigger. And it all starts right here in our community. Not just by our donations, but by our actions.

That's why we stay true to our Love Promise Community Commitment by partnering with a wide variety of community nonprofits and charities.

Every year, we join hands with our owners in the "Share the Love" event, giving back to our community-a community that's given so much to us.

So, every day, we strive to ensure our love is felt not just by our customers, but by all in our community. We do this because we feel it is the right thing to do.

We are proud to participate in the Love Promise Community Commitment. We're grateful, not only to be a part of our community, but to serve and support the causes and passions that are closest to our hearts, right here in our neighborhood.

All of the organizations we support have one thing in common: the unwavering dedication to improve the world and the lives of ­its people.

Subaru Loves Pets

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Subaru Loves the Earth

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Subaru Loves Learning

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Subaru Loves to Help

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Subaru Loves to Care

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Pets

Whether they live in our homes or in the wild, Subaru is committed to keeping all animals safe and healthy.

A partner since 2008, Subaru has donated close to $14 million to the ASPCA and helped support nearly 1,000 pet adoption events, resulting in more than 11,500 adoptions to date.

Environment

Loving the environment means more than loving the great outdoors. It means working to preserve it.

Over a decade ago, Subaru became the first U.S. auto manufacturer to become zero-landfill, and now, in collaboration with the National Park Service and the National Parks Conservation Association, Subaru is leveraging that same environmental expertise to help the National Parks reach zero-landfill too.

Education

It’s our goal to make the pursuit of knowledge available to as many minds as possible.

Total donations to teachers: $92,233
Over 200 teachers adopted
More than 15,000 students impacts

Community

In a perfect world, hunger would be history and hope would be commonplace. We believe a perfect world is possible.

Subaru and Meals on Wheels America worked together to make volunteering easier, by launching a tool called the Meals on Wheels Online Volunteer Drive.

Health

We should all have a chance to lead a healthy life. We’re aiming to give as many people that chance as we can.

Subaru has donated more than $4.5 million dollars to
Make A Wish, helping to grant 610 wishes in the U.S.

How is Fitzgerald Subaru dedicated locally to the Love Promise?

Our Love Promise can be seen in various partnerships with local charities and non-profits. We're grateful for the opportunity, not only to be a part of our community, but to serve it as well.

Humane Rescue Alliance, Pets with Disabilities, Hero Dogs
Wind/Solar Energy, William Tyler Page Elementary School
Don Bosco High School Corporate Work Study, Holy Cross School
Child Safety Seat Inspection, Yellow Ribbon Fund
Mobile Med, Leukemia & Lymphoma Society, National Capital Area

 Subaru Love Promise Heart

Love Promise Stories from Fitzgerald Subaru

Creating Change for Animals with Creativity  –  Kit G

Creating Change for Animals with Creativity

Dottie Fitzgerald has long been passionate about creating change in her community. From her position as Vice President of Fitzgerald Auto Malls, which represents twelve dealerships across three states, Dottie is a dedicated advocate for many causes, including animal welfare. Since 2013, Fitzgerald has partnered with the Humane Rescue Alliance to promote adoptions, participate in events, and raise money to support our programs. “I so admire the heroes of rescue - they are angels on earth and they have accomplished much, there is so much more to be done,” said Dottie Fitzgerald. “You can stroke a check and go on your way, or, you can find a way to do more.” Through this partnership with Fitzgerald, HRA is given the opportunity to host several adoption events outside of the District and reach a wider range of potential adopters. These events have changed the lives of more than 200 animals who have found their forever homes at Fitzgerald events, and countless others that have benefited from Fitzgerald’s ongoing pet food and supply drives. Fitzgerald has also helped HRA build and strengthen partnerships with other companies like Subaru through their Share the Love and Subaru Loves Pets programs, which donate a portion of sales of each new car sold or leased. As a Hometown Charity partner selected by Fitzgerald Auto Mall, the Share the Love program has raised over $160,000 since 2015 to support HRA’s work in the community. By building this connection, Fitzgerald is contributing to a robust and diverse funding stream to keep HRA’s programs strong and ultimately, help more animals find loving homes. Dottie and her team at Fitzgerald Auto Mall are clearly dedicated to promoting positive change in our community, for people and animals alike. And, by thinking “outside the box,” they have created an adoption community within their customer base. “While adoption events are expected at animal support retailers, what about other retailers? How about your local auto dealership?” Dottie continued. “Thanks to our many loyal customers and caring associates, we have some name recognition and a good database. We held our first adoption event in December 2013 and we received such positive feedback, we decided we could do more to raise awareness of the joy of adoption. By holding events every other month, rotating through our Montgomery and Frederick Counties (Maryland) locations, we have been credited with over 200 adoptions to date.” HRA is extremely grateful for Fitzgerald’s efforts in support of our work and we are humbled by their continued commitment to our mission for animals.


I dreaded buying a new car  –  Patricia W

I dreaded buying a new car

An accident forced me to buy a new car. Having looked into it a few months ago and being inundated with emails and phone calls, I was dreading the process. I looked online at Fitzgerald and when I saw that phone number was not a required I was elated. The following day I received an email from Malachi. I did a test drive that day with him. He was great. Very knowledgeable and personable I decided to go home and look online at the available cars (thanks in part to Malachi's encouragement) and found the car that was perfect. Initially, I had rejected it because it was the most expensive on the lot. But when I read about the options I knew they were perfect for me and my big dog. I purchased the car 2 days later and was delighted to meet Dottie. I had my dog with me and it took about 30 seconds for her to bring up a friend of mine that loves Fitzgerald because of their dog-friendly attitude. I chose to pick the car up later in the week as I had a rental car to return and other things to take care of. When I picked up my car it was like visiting an old friend. Malachi politely asked if it was okay to have Dottie come to see us. He was concerned that I might be in a hurry. Dottie and Katie came down and gave me a lovely gift bag. My dog loves her Crosstrek toy. I cannot believe I am saying this...but I am actually looking forward to my first service appointment. I am happy to be part of the Subaru and Fitzgerald Family.


Thank You Fitzgerald for Sharing Hope & Warmth!  –  Jenny H

Thank You Fitzgerald for Sharing Hope & Warmth!

On Thursday, July 19th both of the Fitzgerald Subaru teams came together to deliver blankets to Children’s National Medical Center. Both groups were incredibly excited to be able to provide more blankets and arts & craft kits to the hospital. One of the Subaru team members who had joined the delivery the year before was so excited to come back again that she brought extra toys to donate along with the blankets! In addition to all of the excitement, Katie Hall, another Subaru team member, had a service dog in training with her - the puppy got to know the LLS staff pretty quickly and was a great start to a Subaru Loves to Care delivery day! All in all it was a great day and the patients at Children’s National were so grateful for Subaru’s generous donation.


High School students visit Fitzgerald Subaru  –  Richard G

High School students visit Fitzgerald Subaru

Montgomery County Public Schools would like to thank Ms. Dottie Fitzgerald and the entire Fitzgerald automotive family for hosting a tour for our automotive students from Thomas Edison High School on November 28th. Fitzgerald Subaru invites our automotive students to come over every school year so that they may see the entire operation from the initial customer interaction and sales dept. to the behind the scenes process of repairing vehicles, ordering parts, and detailing them for delivery. This year we had over 70 students attend this great experience. The Fitzgerald team have been an integral part of helping Montgomery County Students Automotive Trades Foundation (MCSATF) shape and prepare our automotive students for careers for over 40 years!!


Fitzgerald Subaru Helps 14 Animals Find Homes!  –  Dani R

Fitzgerald Subaru Helps 14 Animals Find Homes!

The Humane Rescue Alliance's (HRA) partnership with Fitzgerald Subaru has brought joy to not only our animals and adopters, but to our volunteers and staff members too. HRA Adoptions Outreach Coordinator Ceci said, “I was so excited to be part of the ASPCA and Subaru Loves Pets fee-waived adoption event. The staff was incredibly welcoming and they made sure all HRA staff and volunteers felt valued and at home!” Even better, through this incredible partnership we were able to find loving, forever homes for 14 animals! We are so grateful for their continued support of the more than 60,000 animals whose lives we touch each year. Thank you Dottie and the Fitzgerald Subaru team. We couldn't do what we do without you!


Fitzgerald Subaru Helps Homeless Animals!  –  Matt W

Fitzgerald Subaru Helps Homeless Animals!

There are partners and then there is family. The good folks at Fitzgerald Subaru - led by the incomparable Dottie Fitzgerald - have been nothing short of fantastic to work with for the Humane Rescue Alliance, truly becoming part of our family. Our partnership began in 2013 and has grown to be so much more. The team at Fitzgerald Subaru regularly hosts pet adoption events at their locations, helping us find homes for hundreds of homeless dogs, cats, puppies, kittens....even a rabbit or two! Fitzgerald's generosity continues this fall when we celebrate. "Subaru Loves Pets", with a fee-waived adoption event at Fitzgerald Subaru Rockville. And of course, in December, we have our Share the Love events -- all hosted by Dottie and her team at Fitzgerald Subaru. Last year, Fitzgerald Subaru came through with an amazing $75,000 to help HRA serve the 60,000 animals we touch each year. Thank you Dottie and the Fitzgerald Subaru team! We couldn't do what we do without you!


Fitzgerald Subaru Loves to Care!  –  Jenny H

Fitzgerald Subaru Loves to Care!

The July 17th delivery to Children’s National Medical Center in Washington, D.C. was especially meaningful for Wendy Medrano from Fitzgerald Subaru of Rockville. During the visit, Wendy shared with Fernanda Vessio, the Children’s Volunteer Services Manager, how she will be attending George Mason University as a Biology major, and a dream of becoming a pediatrician. “The experience was amazing, you had the power to make patients happy and feel better. It allowed you to see life in a whole different perspective and see that we, the community, are able to make others happy even if we don’t know the person.” Wendy later shared with us. Wendy, along with her colleagues Katie Hall and Wendy Chavez brought 80 blankets, 10 arts and crafts kits, and messages of hope for pediatric patients and also met Honored Hero, Michael Erlandson, his brother and sister and mom, Sandi. During their visit, Katie and both Wendy’s received a tour of the Emergency department with the Children’s staff where they were able to personally give blankets and craft kits to children.


Subaru Loves Learning Book Drive August 1 - 31  –  Danielle S

Subaru Loves Learning Book Drive August 1 - 31

Join us in our Subaru Loves Learning initiative during the month of August! We are partnering with the American Association for the Advancement of Science (AAAS) in donating science books to Holy Cross School. All of the books that will be donated have been recognized by AAAS as some of the best science books in their field. Contact us to learn more information.


Fitzgerald Subaru Loves Animals!  –  Matt W

Fitzgerald Subaru Loves Animals!

On April 18, 2015, Fitzgerald Auto Malls hosted a pet adoption event and celebrated the second year of partnering with the Washington Animal Rescue League (WARL). The showroom was bustling with the sounds of jangling of new car keys and the happy barks and meows from pets that found new "furever" homes! Twenty homeless dogs and cats from WARL were available for adoption. In addition, Fitzgerald Auto Malls presented checks worth over $33,000 to WARL. The two Maryland Fitzgerald Subaru dealerships in Rockville and Gaithersburg raised the funds last December in the "Subaru Share the Love" event. "This is about making a difference for all our four-legged friends, and we appreciate the partnership with both WARL and with Subaru to make this possible," said Dottie Fitzgerald, President of Fitzgerald Subaru. "Fitzgerald Subaru has been a true friend, not just to WARL, but to the countless dogs and cats, puppies and kittens, that are now a part of a loving family because of the pet adoption events at their many dealerships," said Bob Ramin, CEO of WARL. Fitzgerald continues to accept tangible items like pet food and supplies, and other support for WARL on a monthly basis as a part of their "Stuff A Subaru" campaign. To view the interview with Dottie Fitzgerald and WARL on News Channel 8, please highlight and right click this link, https://youtu.be/NKB_bcyhLMg


Subaru Loves the Earth - E-Waste Event  –  Danielle S

Subaru Loves the Earth - E-Waste Event

We would like to thank our customers for participating in our E Waste Recycling event during the month of April. With your help, we were able to prevent 2,103 lbs of carbon emissions from polluting the atmosphere. This is equivalent to saving 81 trees, 358 gallons of gasoline, 3,048 plastic bottles, and 14,019 aluminum cans. Thank you for helping strengthen the Subaru Love Promise!


April 1-30, 2015 E-Waste Recycling Event  –  Molly M

April 1-30, 2015 E-Waste Recycling Event

Throughout the month of April, we are hosting an E-Waste Recycling Event in our store to collect unwanted electronics. We've arranged to work with a company who will responsibly collect, re-purpose, and recycle your electronic waste. Help us protect our environment. Just show up with your E-Waste and we'll do the rest! The first 50 customers who contribute will receive a complimentary environmental badge of ownership. We will accept: LCD Monitors, Cell Phones, Laptops, Tablets, CRTs up to 40, Video Games/Consoles, Fax Machines, DVD/VCR Players, Printers, Computer Peripherals, Switches/Routers, Cords and Wires.


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